1. Who We Are

G&E Exterior Cleaning
Email:  james@geexteriorcleaning.com
Phone: 07833 458704

We provide professional exterior cleaning services, including but not limited to pressure washing, window cleaning, gutter cleaning, and roof cleaning.

2. What Information We Collect

We may collect and process the following types of personal data:

• Name

• Email address

• Phone number

• Home or business address

• Payment information (processed securely through third-party providers such as Stripe)

• Details about your property (e.g., size, condition, photos with your consent)

• Any other information you provide to us voluntarily

We do not collect or store sensitive data (e.g., health, religious beliefs) unless explicitly provided and with your consent.

3. How We Collect Your Data

We collect data through:

• Our website contact forms

• Phone or email communication

• Social media messaging

• In-person consultations

• Online payment platforms

• Cookies (see Section 9)

4. How We Use Your Information

We use your data to:

• Provide our cleaning services

• Respond to inquiries and provide quotes

• Process payments

• Send booking confirmations, updates, and invoices

• Improve our services and customer experience

• Comply with legal and regulatory obligations

• With your consent, send promotional or service update emails

We will never sell your data to third parties.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

• Contractual necessity – to provide our services

• Legitimate interest – to run and improve our business

• Consent – for marketing or where legally required

• Legal obligation – to comply with applicable laws and tax requirements

6. How We Share Your Information

We may share your data with:

• Payment processors (e.g., Stripe)

• IT service providers (e.g., website hosting or email systems)

• Legal and regulatory authorities when required

All third parties are required to comply with data protection laws and only process your data as instructed.

7. Data Retention

We retain your personal data only as long as necessary for the purpose it was collected, including:

• Service and billing records: up to 7 years

• Contact and enquiry data: up to 2 years, unless you become a customer

• Marketing consent data: until you unsubscribe or withdraw consent

8. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of incorrect or incomplete data

• Request erasure of your data (“right to be forgotten”)

• Object to processing or restrict processing

• Withdraw consent at any time (for consent-based processing)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: [Insert Business Email]

9. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

• Improve site functionality

• Track usage and performance

• Enhance your experience

You can control or disable cookies through your browser settings. See our [Cookie Policy] for more information.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website, with the date of the most recent update.

11. Contact Us

If you have any questions or concerns about how your data is handled, contact us:

G&E Exterior Cleaning
Email:  james@geexteriorcleaning.com
Phone: 07833 458704